Orders are picked and packed 24 hours a day, Monday through Friday. We ship from California, USA.

Canadian customers: We offer Duties Paid on Checkout from our UK Store and are in the process of implementing it on the US store, too. 

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you! 

 

Estimated Shipping Times in Business Days

(From the day of dispatch, not order placement)

USA (Domestic)	Express 1-3 days Standard 3-8 days
Canada	Express 2-5 days Standard 4-9 days *Customs charges applicable
Mexico & South America	Express 4-7 days Standard 6-10 days
Asia	Express 4-7 days Standard 6-10 days
ROW	Standard 7-14 days

Please note the above are guidelines, and do not guarantee delivery within that timeframe. 

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer. 

We also have sites in the United Kingdom (uk.hellaheels.com) and Australia (au.hellaheels.com).

Delivery to PO Box: Standard shipping only, maximum weight 5kg / 11lbs

We do not ship on local Public Holidays.

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney, Australia. Import and duty are the customers responsibility.

🎄🎄Christmas Shipping Cut-off🎄🎄

(Please note the above are guidelines, and do not guarantee delivery within that timeframe.)

Domestic 

FedEx Overnight – December 20th

Express - December 18th 

Standard – December 13th

USA to Canada

Express – December 17th

Standard – December 13th

 

For more info, check our FAQs.