Shipping and Delivery

Orders are picked and packed 24 hours a day, Monday through Friday. We ship from Canada. 

Express options available at checkout. Shipping times vary depending on customs of your local country.

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you! 

Estimated Shipping Times in Business Days

(From the day of dispatch, not order placement)

Canada (Domestic) Express 1-2 days
Standard 3-9 days
United States Express 2-4 days
Standard 4-8 days
*Customs charges start from orders over $800USD
Mexico & South America
Express 4-7 days
Standard 6-10 days
Asia
Express 4-7 days
Standard 6-10 days
ROW Standard 7-14 days

  

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer. 

We also have sites in the United Kingdom (uk.hellaheels.com) and Australia (au.hellaheels.com).

For delivery to PO Boxes maximum weight is 5kg / 11lbs.

We do not ship on local Public Holidays.

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney, Australia. Import and duty are the customers responsibility.

For more info, check our FAQs.