Shipping and Delivery
Express options available at checkout. Shipping times vary depending on customs of your local country.
Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!
Estimated Shipping Times in Business Days
(From the day of dispatch, not order placement)
| Canada (Domestic) | Express 1-2 days Standard 3-9 days |
| United States | Express 2-5 days Standard 4-8 days *Customs charges start from orders over $800USD |
| Mexico & South America |
Express 4-7 days Standard 6-10 days |
| Asia | Express 4-7 days Standard 6-10 days |
| ROW | Standard 7-14 days |
Please note the above are guidelines, and do not guarantee delivery within that timeframe.
For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.
We also have sites in the United Kingdom (uk.hellaheels.com) and Australia (au.hellaheels.com).
Delivery to PO Box: Standard shipping only, maximum weight 5kg / 11lbs
We do not ship on local Public Holidays.
Wigs
Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney, Australia. Import and duty are the customers responsibility.
🎄🎄Christmas Shipping Cut-off🎄🎄
(Please note the above are guidelines, and do not guarantee delivery within that timeframe.)
FedEx Standard and Express Domestic
FedEx First Overnight – December 20th
FedEx Priority Overnight – December 20th
FedEx 2 day – December 19th
FedEx Express – December 18th
FedEx Standard – December 13th
Fedex Express International – Canada to USA
FedEx International Priority – December 20th
FedEx International Connect Plus – December 19th
FedEx International Economy – December 19th
FedEx international Standard – December 13th
Canada Post – Domestic
Expedited Local Zone – December 21st
Expedited National Zone – December 13th
Xpresspost – December 21st
Priority – December 21st
Canada Post – Canada to USA
Expedited Parcel – December 13th
XpressPost USA – December 17th
UPS Canada
UPS Standard Domestic – December 13th
UPS Express – December 20th
UPS 3 day Select USA – December 18th
UPS Standard USA – December 13th
UPS USA Expedited – December 18th
For more info, check our FAQs.
